Shipping Policy

Welcome to Brute. We are dedicated to providing high-quality auto parts with a transparent and efficient shipping process. Please review our shipping policies below to understand how we handle your orders.

How much is shipping?

Shipping costs vary based on the total weight of your order, the delivery destination, and the shipping method selected. We offer both standard ground and freight options. Your exact shipping total will be calculated and displayed at checkout before you complete your purchase.

What shipping methods do you offer?

We offer both standard and expedited shipping methods. The specific carriers used for your delivery may vary depending on your location and the size of the items ordered to ensure the most efficient delivery possible.

Do you have a minimum order?

No, Brute does not require a minimum order amount. Whether you need a single small component or a complete set of parts, we are happy to fulfill your order.

Do you offer rush shipping?

Yes. If you need your parts quickly, expedited shipping options are available for selection during the checkout process.

How long does it take to process and ship my order?

Most orders are processed within 1 to 2 business days. Once processing is complete, your order will be handed over to the carrier for delivery.

Where are you located? How long does shipping take?

Brute is based in San Dimas, California, but we ship out of warehouses across the US. The total time it takes for your order to arrive depends on your destination, what's in stock at your local warehouse, and the shipping method you choose at checkout.

Will you provide tracking information?

Yes. Once your order has shipped, you will receive an automated email containing your tracking information so you can monitor your package’s progress.

If I pay by credit card, will you charge my card once the item has shipped?

For security purposes and to secure your inventory, your credit card is charged at the time the order is placed.

If I ordered a part that’s out of stock, when will it ship?

If a part you ordered is currently out of stock, our team will contact you promptly to provide an estimated restock and shipping date.

Can you ship my order to multiple addresses?

No. To ensure accuracy and security, we only ship to one address per order. If you need items sent to different locations, please place separate orders for each address.

Do you ship to AK, HI, and US territories?

No. At this time, we only ship in the continental U.S.

Do you ship to PO Boxes or APOs/FPOs?

No. We only ship to street addresses within the continental U.S.

Do you ship internationally?

Sorry, we do not ship internationally. We currently only ship products in the United States. 

Do you ship hazardous items?

No. Brute does not carry or ship hazardous products.

Do you ship oversized parts?

Yes, we ship oversized parts. However, these items may require special handling and are often subject to additional shipping fees due to their size and weight.

What happens if you ship the wrong part?

While we strive for perfection, mistakes can happen. If you receive the wrong part, please contact us immediately so we can arrange for a return and send out the correct replacement.

What happens if the part is damaged during shipping?

It is critical that you inspect your package for damage prior to signing for the delivery. If you notice damage, take clear photos of the packaging and the part, and contact us right away to file a claim.

How can I be sure you're shipping me parts that will fit my vehicle?

We encourage all customers to double-check fitment notes and installation instructions provided on our website before ordering. If you have any doubts, please contact our support team with your vehicle details before finalizing your purchase.

What happens if the part doesn't fit my vehicle?

If a part does not fit your vehicle, please contact us for assistance. You can also refer to our Return Policy for detailed instructions on how to handle fitment-related returns.

What if my address changes before my order ships?

If you need to change your shipping address, please contact us immediately. Please be aware that once an order has been processed for shipment, we are unable to change the delivery destination.

What if I never receive an order?

If your tracking information shows the order was delivered but you have not received it, please check with your neighbors or building management. Please note that Brute is not liable for stolen deliveries once the carrier has confirmed arrival at the specified destination.

What happens if I refuse the shipment?

We strongly advise that you do not refuse a shipment. If you no longer want the item, please accept the delivery and then contact us to begin the formal return process. Refusing a shipment can result in additional shipping charges and processing delays.