Return and Exchange Policy

At Brute, we want to make sure you get the right gear for your vehicle. We know that sometimes plans change or a product isn't exactly what you expected. Our goal is to make the return process as simple and stress-free as possible.

Can I return a product?

Yes, you can return most products. Before you send anything back, you must contact us to get a return authorization number. Please keep in mind that there are a few specific items that cannot be returned.

Can I exchange a product?

In most cases, yes! We are happy to help you swap a product for something else. Please contact our customer service team to start the exchange process.

How do I return or exchange an item?

First, reach out to us to get your return authorization number. When you ship the item back, please use the original packaging. We also strongly recommend that you buy shipping insurance for the package. Brute is not responsible for items that are lost or damaged during the return shipping process.

What if you sent me the wrong product?

We apologize for the mistake! If we sent you the wrong item, we will fix it as quickly as possible. Please contact us immediately so we can get the correct product out to you.

What if I ordered the wrong product?

It happens to the best of us. You will still need to contact us for a return authorization number. To qualify for a return or exchange, the product must be in its original, brand-new condition.

How long do I have to return or exchange a product?

You have 30 days from the date of purchase to return or exchange your items.

Can I return a product for any reason?

We want you to be satisfied with your purchase. As long as the product is in new condition with the original packaging and it's been less than 30 days since your purchase, we can usually accept the return.

Can I exchange a product for any reason?

Yes, the same rule applies to exchanges. If you have a valid reason for wanting a different product, we will do our best to help you out.

Are there certain products I can't return?

Yes, there are some exclusions. We cannot accept returns on products that have been used or installed on a vehicle. We also do not accept returns on special orders.

Do I have to pay any restocking fees?

Yes. To help cover the costs of processing and inspecting returns, we charge a 10% restocking fee.

Do I have to pay for return shipping?

Yes, you are responsible for the cost of shipping the item back to our warehouse.

How long will it take to receive my refund?

Once your refund is approved, it typically takes 5 to 10 business days for the money to show up in your bank account or on your credit card statement.

How long do returns take to process?

After we receive your package at our warehouse, it takes us about 5 to 10 business days to inspect the product and finish the paperwork.

What if the product is defective or damaged?

If a product arrives damaged or has a manufacturer defect, please let us know right away. We will resolve the issue for you quickly.

What if my return never arrives?

If your return package is lost in the mail and never reaches us, we cannot issue a refund. This is why we recommend buying shipping insurance and keeping your tracking number.

What if someone else purchased the product for me?

We can only issue refunds to the person who originally bought the product using their original payment method. However, if you received the product as a gift, we are usually happy to help you exchange it for a different item.

If you have any other questions about your order at brutetoolboxes.com, please reach out to our team. We are here to help you get back on the road!